What does a Participatr subscription include?
- Top-level domain registration (e.g. yourprojectname.com) to host your digital platform
- Platform software and database setup on the Participatr web server
- A project email address (e.g. hello@yourprojectname.com), which can be used to send and receive project correspondence through the project dashboard, a simple webmail interface and or a desktop email client
- Automatic logging of stakeholder interactions and email correspondence through the project dashboard
- A fully-customised and W3C 2.1 AA accessible website front end with bespoke branding, logos, imagery and web page structure
- Setup and deployment of unlimited instances of Participatr’s digital tools (detailed here), alongside unlimited HTML content pages, including text, imagery, video and animations
- Setting up dashboard access and automatic email notifications for unlimited members of the project team
- Full access to the project dashboard providing real-time, deep-dive feedback analysis, as well as a full-featured stakeholder CRM, web visitor analysis, email communication tools, on-demand data exports and simple content management tools
- Unlimited support, covering dashboard assistance, content or technical updates to the platform, and to address any ongoing technical queries
- Ongoing hosting, domain name registration renewal and secure data storage and management
- Standard privacy and cookie policy, accessibility statement and website terms of use
- Service levels in line with our commitments
How does the subscription work and how much does it cost?
The cost of your subscription depends on how long you need your digital platform to be live for. Subscriptions are available in 3 month increments, ranging from 3 months to 2 years in length.
The base cost of the platform is £2,500 (exc. VAT), and the subscription costs £210 (exc. VAT) per 3 month period, if committed to up-front, or £120 (exc. VAT) per month if the subscription term is extended beyond the initial subscription term. There are no additional costs throughout the subscription term - everything is included.
We manage the content and digital tools throughout your fixed-term subscription period, and we can set-up certain elements of the platform for you to add, edit and remove content without our assistance if you prefer (including news articles, events, timeline entries, document downloads and content pages). You’ll receive unlimited support and there’s no limit on how many changes we will make to the platform content or digital tools, such as interactive maps, questionnaires, polls or contact forms. We'll be on hand every step of the way.
Can I use one subscription for all of our consultations?
The platform that we create is built to your specification and can host unlimited consultations or engagement exercises, and we can add, edit and remove content and digital participation tools as many times as you need within the subscription period.
The only limitation is that the platform domain name (e.g. www.yourprojectname.com), email address (e.g. hello@yourprojectname.com) and platform branding (fonts, colours and formatting) needs to stay the same throughout the subscription period (which starts from 1st of the calendar month following the public launch date), otherwise you'll need to buy a new fixed-term subscription.
Can we pause our subscription part way through?
If you want to pause your subscription, we can do so once for up to 3 months (on request) during the whole term of your subscription, including any extension period.
What happens to the digital platform when our subscription is paused or has ended?
We will keep your platform in place for up to 3 months from the end of your fixed-term subscription period, and you can choose to extend your subscription at any point during your fixed-term subscription period or within the 3 month period after your subscription ends.
If your subscription is paused or has ended, public access to the platform will remain in place for 3 months from the pause or subscription end date, but you won’t receive customer support or have dashboard access during this period.
Platform data, including content, images, stakeholder data and feedback collected through the platform, will be retained for 3 months after the end of the subscription term and deleted in full at the end of this 3 month period if the subscription is not extended before the end of this period.
What happens after I’ve completed this form?
We’ll get started straight away. If we need any further information or resources, we’ll let you know.