Deeper insights.
Balanced outcomes.
Better places.

Our aim is to provide certainty with a fixed cost subscription for your digital platform, including all of the tools and services that you need to create and manage your platform over the time period that you need it for.

Our subscriptions are available in 6 and 12 month increments (minimum 6 months):

• 6 month subscription: £3,250 + VAT
• 12 month subscription: £5,250 + VAT

We manage the content and digital tools throughout your fixed-term subscription period, and we can set-up certain elements of the platform for you to add, edit and remove content without our assistance if you prefer (including news articles, events, timeline milestones, downloads and content pages). You’ll receive unlimited platform support by email and there’s no limit on how many changes we will make to the platform content or digital tools (within the scope of your project), such as interactive maps, questionnaires, polls or contact forms.

Our digital platforms are created on a per-project basis. In practical terms, this means that the project name, domain name and website branding can’t be changed over time. However, your digital platform can facilitate engagement on multiple sub-projects that fall under the umbrella of your project or initiative (for example, multiple regeneration or construction projects within a local authority area) over multiple project stages, and we can create sub-pages or microsites for different sub-projects within the scope of a single fixed-term subscription. If you want to create a new standalone platform with a different project name and new branding, this will require an additional fixed-term subscription.

The platform subscription includes the following:

• Registration of a .com and/or .co.uk domain name (e.g. projectname.com) to link to your platform
• A W3C 2.1 AA-compliant website front end, with bespoke branding, logos, imagery and web page structure
• Setup and deployment of unlimited instances of Participatr’s digital tools (detailed here), alongside unlimited HTML content pages, including text, imagery, video and animations
• One project email address (e.g. hello@projectname.com), which can be used to send and receive project correspondence through the project dashboard, a simple webmail interface and or a desktop email client
• Setting up dashboard access and automatic email notifications for unlimited members of the project team
• Full access to the project dashboard providing AI-enabled, real-time, deep-dive feedback analysis, as well as a full-featured stakeholder CRM, web visitor analysis, email communication tools, on-demand data exports and simple content management tools
• Automatic logging of stakeholder interactions and email correspondence through the project dashboard
• Stakeholder database upload and set-up - we'll take your existing database of stakeholder contacts and upload them to the system (on one occasion), so that you can use the Participatr dashboard to send, receive and manage stakeholder correspondence
• Unlimited support during the subscription period, covering dashboard assistance, content or technical updates to the platform, and to address any ongoing technical queries
• Ongoing hosting, domain name registration renewal (within the timescale of the subscription period only) and secure data storage and management (click here for more details)
• Branded social media artwork - we'll create a custom-branded graphic to promote the digital platform for your project on social media platforms
• Standard privacy and cookie policy, accessibility statement and website terms of use
• Service levels in line with our commitments for more details

AI-enabled analysis for dashboard users gives your project team access to on-demand and automated analysis of open text responses from stakeholders and the community. It means that they can analyse and summarise potentially thousands of responses in just a few seconds, compared to an incredibly laborious, time-consuming and expensive process of reading each response in turn and summarising manually.

The AI-generated summaries pull out the key feedback issues and themes, whilst clearly setting out the balance of stakeholder sentiment on issues raised. As with the standard analysis tools, AI-enabled open text analysis can be filtered by a range of metrics, so you can generate instant summaries according to keyword, age group, ethnicity, geographical location or date range.

All Participatr platforms include AI-enabled analysis as standard.

We offer a range of additional services to complement your digital platform and get more people to visit it. This includes:

Stakeholder mapping

We'll use our vast experience of community and stakeholder engagement to dive deep into your community and identify the people and organisations that have a stake in your project and can help promote it to the wider community. Once we've identified these stakeholders, we'll upload their details to the Participatr platform so you can see where they are, who they are, what their stake is and start communicating with them.

Publicity design and distribution

We can design, print and distribute a postcard or enveloped flyer for households and businesses (by 2nd class post) to find out more about your project and find out how to get involved. This might contain an image, information about your project, a link to your digital platform and/or alternative ways to get involved for those without internet access/capability.

Social media promotion

We'll create a social media promotion campaign that places links to your digital platform in the Facebook, Instagram, Threads and X (Twitter) feed of people that you're keen to hear from, based on geographical location, age or life status. These links include an image and text that piques interest in your project, encouraging them to click through and get involved.

Outcomes reporting

Whilst all Participatr platforms provide access to real-time digital reporting through the dashboard, we know that some projects and organisations require a static report detailing the outcomes of the public participation process. We'll create a custom-branded report after the participation process (or participation stage) has finished, summarising feedback captured by the digital platform.

No, we don’t offer self-service/SaaS software for creating consultation pages or surveys. We create digital consultation pages and surveys on your behalf, as part of a fully managed service.

The benefit of this approach is that we can design a digital participation platform that is custom-built to the specific needs of your project, rather than relying on a cookie-cutter, ‘one-size-fits-all’ system that never quite fits your requirements.

However, our platforms do provide some content management features for you to manage web content independently, such as news articles, events, timeline entries and HTML information pages (we will need to set up all forms, surveys and questionnaires on your behalf).

Once you’ve signed and returned your service agreement, we’ll get to work straight away. We’ll ask you to confirm a domain name (i.e. projectname.com or .co.uk) to use as the website address for your digital platform, and any brand requirements that you have. We’ll then register your domain name and start getting everything set up, ready for you to supply us with web content, surveys, maps and other media that you would like to include on the digital platform.

We work with a range of document, image, video and GIS file formats, and we’ll work with you to get the information that we need in a format that we can use. We’re also happy to advise on best practice and help curate your written content, images, maps and survey questions to make them as user-friendly as possible for members of the community.

You can read our full terms and conditions of service by clicking here:

Terms and conditions of service